Reseller

Shared Reseller

You don't need to build your own VoIP network, use our shared infrastructure.

As a shared reseller, you have the ability to create customers, who in-turn own SIP or VoIP extensions. Clients and extensions you create exist on a shared infrastructure, meaning you share the same server(s) as other resellers. Each reseller's clients are logically seperate and each client has access to their own web-based control panel, where they can create extensions, IVR's, queues and more. Shared resellers receive discounted call rates and can own an unlimited number of clients, each with their own unlimited number of extensions (depending on your selected add-ons).

Pricing for the individual components of our Shared VoIP Reseller package are below. At the very least, one phone extension pack and one concurrency pack are required.

Our VoIP caters for business by offering incredible extension flexibility and virtual PABX facilities. Our innovative package structure allows you to select the VoIP services you want to resell, and allows you to expand your shared VoIP reseller account as your business grows.

Ready to signup?  

Phone Extensions - These are extensions (or SIP accounts) that are used by people to make and receive calls. They are purchased in packs of 10 and can be used on any SIP compatible device.

Queue Extensions - These extensions are used to create a call centre queue. They are purchased in packs of 3 and can be used on any SIP compatible device. Queue agents (telephone extensions) can join the queue and accept calls.

IVR Extensions - These extensions are used to create an Interactive Voice Response facilities. They are purchased in packs of 3 and can be used to setup interactive, menu driven entry points for businesses. You can record custom sounds and direct users by keypad selection on their telephones.

Voicemail Centre Extensions - These extensions are used to create remote Voicemail facilities for telephone extension users. They are purchased in packs of 3 and can be used by internal users to listen to voicemail's remotely, from other telephones.

Conference Extensions - These extensions are used to create conference rooms for conference calls. They are purchased in packs of 3 and can be used by internal and external users to participate in conference calls.

Callback Extensions - These extensions are used to create callback facilities. They are purchased in packs of 3 and can be used by internal and external users to receive callback calls.

Calling Card Extensions - These extensions are used to create calling card facilities. They are purchased in packs of 3 and can be used by internal and external users to use calling cards to make calls. Calling cards, with pin numbers, can be created and assigned values. Users can call a number and use their calling card to place calls with their credit balance.

Intercom/Paging Extensions - This type of extension allows the user to call several or all available extensions at the same time. They are purchased in packs of 10 and allow called extensions to hear the callers announcement whether they pick up the phone or not. Both one way and two way facilities are available.

Ready to signup?  

Reseller Call Rates

Make money from the calls your customers make.

As a reseller you receive lower call rates to make money from the calls all your customers make. You are able to create you own custom billing plans and price-lists to charge your own prices. Our advanced VoIP system charges you and you charge your customers.

Pre-paid airtime is purchased and used by you and all your clients. Post-paid facilities are available, but only after three months of pre-paid service.

Ready to signup?  

Usage Scenarios

VoIP can benefit companies in all industries and of any size.

• Small Companies - Companies that have as little as five phone extensions can benefit from an VoIP. Call costs will be reduced while communication efficiency will increase for both company employees and customers. Replacing a traditional PBX system can become a very expensive proposition, especially for smaller companies. By using VoIP, Infrastructure costs will be reduced to a minimum because traditional IT infrastructure can be used complementarily. The company can use advanced features like voicemail, call recording and call queues. We maintain the systems, giving you and your clients complete peace-of-mind.

• Medium Sized Companies - Medium sized companies can dramatically reduce costs with VoIP. Connecting two or three branches together is a task that can be accomplished in less than one hour of design and implementation. From a communication point of view, there would be no difference if employees worked from their homes or at their office desk.

• Large Companies - VoIP allows communication on a geographically and logically separated infrastructure. Compared to large PBX systems, the administration and configuration costs are greatly reduced. Delivered services are superior and the automation costs are low. The system can be greatly customized and Rheid Communications is here to help.

Since the system is multi-tenant and very much permission based, selling value added services such as call recording or conference facilities is very easy.

As a reseller, you have full control of the types of VoIP products that you intend selling. VoIP products that will generate revenue for you, and provide customers with the value-added services they are willing to pay for.

A good example of this is a hosted IVR service. An IVR extension can be sold as a stand-alone product for call attendant or IVR services. If a company wants to have an IVR, but do not have a PABX or cannot afford a PABX, a hosted IVR can fill the gap and provide the call-management and professional image the customer is looking for. Additional value added services can accompany this type of product, such as professional voice prompt recordings or IVR maintenance services.

Another example is a calling card service. Again, a calling card extension can be sold as a stand-alone product. Anyone who wants their own calling card service can simply use a calling card extension to create calling cards, and assign PIN numbers & values to their cards.

Hosted PABX services are also sought after by various types of businesses. Many companies can use a Hosted PABX to connect branches together for free calls, or to connect home-based workers to the companies offices.

A hosted PABX can contain any number of the various types of extensions we currently offer. If an existing Hosted PABX customer wants an IVR extension or queue extension added to their Hosted PABX, you simply allow them to create that type of extension by modifying their permissions. Once they are allowed to create the extension, you can proceed to configure it for them or they can do it themselves. All management is 100% web-based, so anyone will find it easy.

As a reseller, you will have the ability to:

• Create the following extension types:
  • Phone extensions
  • Queue extensions
  • IVR extensions
  • Conference extensions
  • Calling Card extensions
  • Callback extensions
  • Intercom/Paging extensions
  • Voicemail center extensions
• Set your own call charges
• Create pre-paid billing plans
• Create post-paid billing plans
• Assign permissions to clients and extensions
• Set resource limits on clients and extensions
• Assign telephone numbers to clients and extensions
• Administer clients and extensions (create, suspend, delete, etc.)
• Create custom billing packages (free minutes, etc.)
• Create time intervals for time based events (after hours rates, etc.)

Ready to signup?  

Features

Feature packed with incredible ease-of-use.

Rheid Communications Hosted IP PABX is so much more than just cheaper international calling. The platform is very scalable and offers incredible flexibility for the home or office. Whether you just want to save on long distance or you need advanced IVR and queuing facilities for your company or call-centre, our platform delivers. Best of all, the money saved on your reduced phone bill will be evident, but only once you've tried Voice over IP (VoIP) for yourself.

Much cheaper cellular, national and international calls
Phone extensions
Do Not Disturb
Call Waiting
087 number
Advanced Voicemail
Call recording
Call queues
IVR (Interactive Voice Response)
Call screening and filtering
Web-based VoIP control panel
Sound file management
Hosted virtual PABX
Multiple extensions
Multi-user aware extensions

Much cheaper cellular, national and international calls
Using our least cost routing VoIP platform, you won't just save on international calls. We offer lower rates on South African cellular and national calls too, allowing you to use VoIP and save money on everyday calls. View all our rates [top]

Phone extensions
Phone extensions can be hardware VoIP phones or software SIP agents. Most functions are phone independent and work even on traditional terminals connected to analog to VoIP conversion boxes like Cisco ATA186. Some of the advanced features supported by the system are:

• Call forwarding - All calls forwarding, on busy forwarding, and on no answer forwarding available
• Call waiting - The caller can be put on hold when the called user is busy.
• Call authentication - Useful when the extension wants to accept only calls from third parties that enter a predefined PIN
• Do not disturb - The caller is welcomed with a custom 'Do not disturb' message or is directed to voicemail.
• Attended and blind call transfer - Incoming calls can be transferred to another extension.
• Call cascading - After X1 seconds extension Y1 is ringing, after X2 seconds extension Y2, and so on.
• Ring all - When an extension is contacted all other extensions in the list are also contacted.
• Voicemail - Every phone terminal can have a mailbox associated. The user can define a PIN for this mailbox in order to listen to messages over the phone.
• Conference - Any user can start a conference. Conference rooms can be protected with a PIN. A predefined number of users can join a conference.
• Call recording - Users can start call recording by pressing a button. The system can play a call recording notice sound in order to comply with local call recording regulations. [top]

Do Not Disturb
All accounts receive 'Do Not Disturb' which lets you forward calls when you don't want to talk. This function can be activated / de-activated via your telephone handset or VoIP control panel. [top]

Call Waiting
All accounts receive 'Call Waiting' which let's you a call on hold to answer another incoming call. This function can be activated / de-activated via your telephone handset or VoIP control panel. [top]

087 number for inbound calling
All Home and Business accounts receive a 087 number, allowing inbound calling from land lines and cell phones, but only when those numbers are routed by Telkom. This is in the process and will be available really soon. [top]

Advanced Voicemail
All Home and Business accounts receive advanced Voicemail for each extension. Messages are stored on our server which let's you retrieve them from anywhere. You can also setup email forwarding, so new voicemail messages will be emailed to you. This function can be activated / de-activated via your telephone handset. To access your voicemail, simply dial *59 from your telephone or use the VoIP control panel to view and listen to messages. [top]

Call recording
All Home and Business accounts receive 'Call Recording' facilities allowing you to record any conversation at the touch of a button. We store the recordings which allows you to retrieve them from anywhere. This function can be activated / de-activated via your telephone handset. The system can also play a 'call recording notice' before the recording starts, in order to comply with local call recording regulations. [top]

Call queues
Call queues are currently the most efficient way to deliver customer support, sales or any other service that involves multiple company employees answering to the same phone line. The size of a VoIP queue can be setup by the user. When the queue is full, users are rejected or directed to a predefined extension. Calls can be distributed between agents according to the business profile (Ring All, Distribute calls evenly, List recently called, Fewest calls, Random). The owner can setup how agents will take calls (the minimum time interval between calls, voice announcements, queue identification, etc). It is also possible to setup how the system will behave when a user stays in the queue for a predefined time. Call queues are business engines and require powerful reporting. Using our web-based VoIP control panel, the queue owner can see which extensions are logged in, the average time callers expect in the queue, how many callers abandon the queue, review the service level agreement figures, etc. [top]

IVR - Interactive Voice Response
In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts. Using our web-based VoIP control panel, you can create complex IVR extensions using our IVR schema builder. You can have multiple contexts, options and actions per option. [top]

Call screening and filtering
YakYak VoIP users can screen calls based on the caller ID. They can select from a list of predefined actions how the system must handle calls from those phone numbers. The user can choose to give a Busy signal, Congestion, Hang-up or to Transfer the caller to another extension. You can protect your company from unwanted calls. Important calls can be automatically forwarded. [top]

Web-based VoIP control panel
Our advanced web-based VoIP control panel implements AJAX to provide a very quick and responsive web experience. Various functions and real-time reporting are available and makes traveling with your number even easier than you think. The account owner has full access to all VoIP call history for all extensions. The call history record is preserved and can be exported in Excel and CSV formats. System management is performed over the network, using your web-browser. [top]

Sound file management
Sound files are used by the system in order to answer phone requests. Sound files can be used in call prompts, music on hold, standard menus, etc. Users can record sounds over the phone and share them with other users on the system. [top]

Virtual hosted PABX
Business accounts get their very own hosted virtual PABX for central management of all company extensions. Having a hosted virtual PABX means that no on-site PABX equipment is needed, just internet access and enough bandwidth for the calls to and from the virtual PABX. [top]

Multiple extensions
Add as many extensions to your virtual PABX as your company needs. By default, each company account includes two extensions and additional extensions are priced at R49p/m. Additional extensions can be added at any time, allowing flexible company growth. [top]

Multi-user aware extensions
Multi-user aware extensions allows each extension to "see" the other extensions available on the same virtual PABX client account and use them when setting up features that involve call redirection such as Ring all, Call forward, Call cascade, etc. [top]

 

Ready to signup?  

Benefits

Save money and consolidate your companies telephony. Go virtual.

Advanced digital telephony services
100% free, high-quality calls for home or business members
Wide choice of phone terminals and adapters
Software phones available
Better communication with customers
Better communication between employees
Virtual hosted PABX with total control
Secure for all employees
Limited abuse and increased service quality
Use your existing IT infrastructure
No staff or in-house skills required
Ability to expand the system in order to match company growth

Advanced digital telephony services
VoIP delivers superior communication services at an affordable price without sacrificing voice quality. [top]

100% free, high-quality calls for home or business members
For home, calls between members is free. You can call any other member at no cost at all. For Business, you can connect your offices’ telephony services using the Internet infrastructure, without having to pay for dedicated voice lines. Due to packet switching technology, you can achieve any redundancy level you want, without massive investments. Branches can be interconnected, regardless of geographic location, as long as an internet connection is available. Each extension receives a 4 digit extension number as well as a 087 number, allowing inbound calls (on either number) as well as number mobility. Your phone extension can be hardware VoIP phones or software SIP agents and can be used anywhere you have internet access. [top]

Wide choice of phone terminals and adapters
You can select the right VoIP device from a wide range of terminals and adapters. These VoIP phones and adapters plug directly into an Ethernet port on your home router and can support PSTN fail over. Some can even convert your existing phone into a VoIP phone, providing a seamless transition to VoIP. [top]

Software phones available
On Microsoft Windows, Linux, FreeBSD, Solaris, Mac, etc. there are many free and commercial software phones. They can be used with a regular headset/microphone without sacrificing voice quality. [top]

Better communication with customers
Your Company can use call queues in order to allow customers to find out more about your services in a faster and more efficient way. [top]

Better communication between employees
Employees can leave voice messages, take part in conferences, use "Do Not Disturb" features, forward calls based on the status of their phone, reject calls from certain numbers etc. [top]

Virtual hosted PABX with total control
Business accounts get their very own hosted virtual PABX for central management of all company extensions. Having a hosted virtual PABX means that no on-site PABX equipment is needed, just internet access and enough bandwidth for the calls to and from the virtual PABX. We manage everything, you call and everyone wins. We can really help to bring down your companies telephony and its associated costs. [top]

Secure for all employees
Every employee that has an extension has the ability to access to the web-based VoIP control panel, where they can setup their phone extension. Basic phone terminal configuration can also be performed over the phone. [top]

Limited abuse and increased service quality
Calls can be legally recorded by the company and stored on the server for a later review. [top]

Use your existing IT infrastructure
In the company offices you can use the existent IT infrastructure, without having to invest in new cabling. By using your existing broadband internet connection, you maximize your broadband costs and see significant savings on voice calling. Most broadband connections will work great, as long as you have a minimum of 31k upstream bandwidth (per call) and fairly low response times. This includes ADSL, iBurst, MyWireless, GPRS and 3G. [top]

No staff or in-house skills required
The system is hosted and managed 24 hours a day. You never need to concern yourself regarding the uptime, availability or expandability of the system since we manage everything. [top]

Ability to expand the system in order to match company growth
The system can scale with your Company growth, buy extensions as you need them. [top]

 

Ready to signup?  

VoIP Control Panel

Total control using your Internet browser.

Our VoIP control panel allows you to manage every aspect of your VoIP business, using any standard Internet browser. From creating new extensions and monitoring calls in real-time, to checking voicemail and pulling call reports, you are in full control no matter where you are.

The system can be semi-branded for your business by uploading a logo, and implements AJAX to provide a quick & responsive web experience.

View full-size images of our incredible VoIP control panel by clicking the images below.

 

 

Ready to signup?  

Documents and Downloads

Download our reseller guide to learn more about how our VoIP works.

Our comprehensive reseller guide will let you grasp all of the incredible features and learn exactly how to make the most of the system. All shared VoIP resellers can request API access to their account. The API allows you to perform tasks remotely, like from your own billing system or website. Use this direct link to view our VoIP reseller documents and downloads.

Userguides and API downloads

Use this direct link to view our VoIP reseller 30 day terms agreement. Only resellers that have held a pre-paid VoIP reseller account for a minimum of 90 days (three months) are eligible for 30 day terms. If you would like to apply for terms, download the agreement and fax or email it back to us.

Agreements and mandates

Ready to signup?